Refund and cancellation

Eligibility

You may request a refund if you cancel in writing before the stated start of a live cohort or seminar, or within 7 days of Open Studio access being granted, provided you have not downloaded more than the introductory packet. Corporate invoices follow the same windows unless your enrolment note states a different commercial term.

Removal for harassment or for sharing another learner’s artefacts is not an eligible refund event beyond any unused Mentored Residency private hours we have not yet scheduled.

Timeframe

Send refund requests to info@proxy-servicehub.digital. Use the subject line “Refund request” and include the programme name and the email used to enrol. We acknowledge requests within two working days (ICT) and decide within 10 working days.

Full refund

A full refund of programme fees paid to us is available if we cancel a cohort and cannot offer a seat in the next run within 16 weeks, or if you cancel in writing more than 14 days before a live start and no recordings unique to that run have been issued. If we change the flagship instructor without offering a comparable faculty member, you may also choose a full refund.

Partial refund

If you cancel 14 days or fewer before a live start, we retain 30% of the programme fee to cover a seat we cannot easily refill, and refund the remainder. If you leave Guided Bench after week two, unused weeks are not refunded; unused Mentored Residency private hours not yet held are refunded pro rata. Open Studio after the 7-day window is not partially refunded.

Non-refundable items

Bank transfer fees charged by your bank, third-party payment processor fees we cannot recover, printed materials already shipped, and third-party software licences you bought yourself are non-refundable. Deposits explicitly marked non-refundable in a private-workshop quote stay non-refundable.

Refund process

1. Email info@proxy-servicehub.digital with your request and enrolment details.
2. We confirm eligibility against this policy and your enrolment note.
3. If approved, we issue a refund to the original payment method where possible.
4. You stop using cohort forums and recordings for that programme once the refund is approved.

Processing time

After approval, we instruct the refund within 5 working days. Banks in Thailand and internationally often take a further 5–15 working days to show the credit. We will send the transfer reference when we have it.

Refund method

Refunds go back by the same method used to pay us (bank transfer or the processor named on your invoice). We do not refund in cash at the Ratburana studio and we do not refund onto a different person’s account except where the original payer instructs us in writing and the instruction is lawful.

Cancellation by you or by us

You cancel by email, not by closing the browser or ignoring office hours. We may cancel or postpone a cohort if enrolment is below eight seats or if faculty cannot teach for reasons beyond our reasonable control. If we postpone by more than 6 weeks, you may choose a full refund or a transfer to a later run.

Exceptions

Nothing in this policy limits non-waivable rights under Thai consumer law where those rights apply. If illness or a documented emergency prevents attendance, write to us; we may offer a transfer even when a cash refund would otherwise be partial. Transfers are not guaranteed during the last week before start.

Contact for refund requests

Proxy Servicehub, Street: 486 Ratburana Road Bangpakok; City: Ratburana; State/province/area: Bangkok; Zip code: 10140; Country: Thailand. Phone: 662 4680233. Email: info@proxy-servicehub.digital. Related: terms and contact form.